Leadership Letters

Delivering the Vision

UMD students, faculty, and staff cultivate fearless ideas every day. The Division of IT strives to help you achieve your vision by providing secure, stable and modern systems and services. We also aim to make our services and information easy to request, access, and use. To support these goals, we have reinvented the way university community members engage with our division resources and support services.

We are pleased to introduce this new website, which is designed to be service-focused and architected to make it easy for you to find the services we provide, get support while using the services, report a problem when the services may not be working properly, or give us feedback as to how we can improve. Details about each service, such as who may use it, how to access it, and when it is available, are provided in the service catalog, which has been arranged into new categories and is also filterable by campus audience. Many catalog items have also become self-service, with the activation process automated through the catalog. Additionally, each catalog item is linked to our IT Library, which features new collections and houses more than 1,000 articles featuring how-tos and other information.

The new website also offers opportunities for community members to participate in creating the future of IT at UMD. You can submit your ideas and provide feedback about potential future system and service enhancements, learn about our governance groups and advisory partners, and discover IT communities of practice you may want to join.

You can also get information about IT security, peek into projects in progress, and see analytics about IT services and...

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-- From UMD faculty, students, and staff

Customer Experience Matters

By: Sam Porter, Assistant Manager, DIT Community Support and Outreach

This past May, as manager of the Service Desk call center, I attended the Help Desk Institute (HDI) Conference Expo 2017. HDI is an organization of technical support professionals in both the...

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-- IT service news and tips


Your Guide to the WebEx Transition

WebEx is now the Web conferencing solution at UMD. On August 30, 2017, Adobe Connect goes completely offline. Don’t let the transition take you by surprise. If you have video on Adobe Connect you would like to save, use our instructions to download your recordings to your...

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IT Insiders

Kaltura Media Management System
This week, DIT launched a new UMD media management service, Kaltura, to provide the university community with a solution to store, modify, caption, and publish media assets. Kaltura is now integrated within ELMS to enable faculty and staff to publish videos to share with students within ELMS courses. It also allows students to upload videos, edit them, and submit them as an assignment or within a response while participating in discussion board activities. The Kaltura MediaSpace enables non-ELMS users to upload media, edit videos, edit captions, and share media assets with others by using links. DIT learning technologies staff are available for consultation on using Kaltura. Training will be offered beginning the week of September 11, and faculty can request this by emailing

We Heard You!
Over the summer, DIT’s academic technology and innovation team released a survey designed to solicit feedback and input on our research technology systems and services. We received 861 responses (out of 4,664 total invitees), reflecting a 18.5% response rate, our highest to date! Stay tuned to the IT Insider to learn about the results!

Turnitin Training
Interested in learning more about the Turnitin originality checking integration for ELMS assignments and the ways in which faculty are using it? Join us at the free “Getting Started in Turnitin” workshop September 13. Please register.